Dell obviously doesn't want my money, because they don't value my time.
Call 1:
Me: Hi, I need to buy some rails for two Dell servers. We need to move them into an EMC rack. There are two part numbers listed on your website, and I don't know what part number to put on the purchase order.
Dell Moron: Well ok there let me just get your phone number...
Me: XXX-XXX-XXXX
Dell Moron: Well I've got a bunch of listings here... Rattles off a few names...
Me: Yeah, those people all work with me. It doesn't matter, I just have a simple question.
Dell Moron: Well I'll just build a new profile for you here if you can give me some information...
Me: No, you don't understand, I'm not buying anything. I just have a question.
Dell Moron: Well I can't look anything up without a profile, and I need to look it up in the computer.
Me: You can't just pick one of the other profiles and use that?
Dell Moron: Not if I'm going to sell parts to you.
Me: But that's what I'm telling you, I'm not buying anything from you.
Dell Moron: We'd be done by now if you'd just give me some information.
Me: I don't think so.
Dell Moron: Thank you for choosing Dell! click
Call 2
Me: Hi, I need to buy some rails for two Dell servers. We need to move them into an EMC rack. There are two part numbers listed on your website, and I don't know what part number to put on the purchase order.
Dell Phonedroid: Not a problem, I should be able to help you with that. Can I get your phone number please?
Me: XXX-XXX-XXXX
Dell Phonedroid: Which servers are you trying to put into the racks?
Me: A PowerEdge 2850 and PowerEdge 2650.
Dell Phonedroid: Hmmm....
Me: I have the two part numbers here if that will help.
Dell Phonedroid: No, I have to look it up through my system. Let me get your email address and I'll email you the information.
Me: xxx@yyy.com
Dell Phonedroid: OK great I'll have that out to you in around 20 minutes. Thank you for choosing Dell!
Even though this guy was very friendly, I have still not received a response.
Call 3
This fine gentleman put me on hold, then hung up on me.
Update
The guy finally emailed me a quote. $500. That is refriggindiculous.