Dell obviously doesn't want my money, because they don't value my time.
Call 1:
Me: Hi, I need to buy some rails for two Dell servers. We need to move them into an EMC rack. There are two part numbers listed on your website, and I don't know what part number to put on the purchase order.
Dell Moron: Well ok there let me just get your phone number...
Me: XXX-XXX-XXXX
Dell Moron: Well I've got a bunch of listings here... Rattles off a few names...
Me: Yeah, those people all work with me. It doesn't matter, I just have a simple question.
Dell Moron: Well I'll just build a new profile for you here if you can give me some information...
Me: No, you don't understand, I'm not buying anything. I just have a question.
Dell Moron: Well I can't look anything up without a profile, and I need to look it up in the computer.
Me: You can't just pick one of the other profiles and use that?
Dell Moron: Not if I'm going to sell parts to you.
Me: But that's what I'm telling you, I'm not buying anything from you.
Dell Moron: We'd be done by now if you'd just give me some information.
Me: I don't think so.
Dell Moron: Thank you for choosing Dell! click
Call 2
Me: Hi, I need to buy some rails for two Dell servers. We need to move them into an EMC rack. There are two part numbers listed on your website, and I don't know what part number to put on the purchase order.
Dell Phonedroid: Not a problem, I should be able to help you with that. Can I get your phone number please?
Me: XXX-XXX-XXXX
Dell Phonedroid: Which servers are you trying to put into the racks?
Me: A PowerEdge 2850 and PowerEdge 2650.
Dell Phonedroid: Hmmm....
Me: I have the two part numbers here if that will help.
Dell Phonedroid: No, I have to look it up through my system. Let me get your email address and I'll email you the information.
Me: xxx@yyy.com
Dell Phonedroid: OK great I'll have that out to you in around 20 minutes. Thank you for choosing Dell!
Even though this guy was very friendly, I have still not received a response.
Call 3
This fine gentleman put me on hold, then hung up on me.
Update
The guy finally emailed me a quote. $500. That is refriggindiculous.
Comments
ha ha ha ha
HA! HA! HA! HA!
Just makes you wanna strangle someone.
This is what I get a couple times a day:
Me: In a hurry, been working for a half hour, already behind - 9:00 am. Blah Insurance. This is Kristen.
Irritating Policyholder: Hi Kristen. This is So-and-So from Acme Inc. Did you get my certificate request?
Me: Shuffling through a two inch pile leftover from yesterday. When did you fax it?
Irritating Policyholder: A half hour ago. How soon can you do it?
Me: Irritated because we get certificates out within 24 hours, yet customers always think theirs is the most super important rush job. Do you need it today?
Irritating Policyholder: Yes. Big Bossman is picking up the truck tomorrow morning so we need it by then.
Me: Still trying to locate the stupid fax in my pile, in any one of 10 folders agents mistakenly put them in, in the fax machine... Let me put you on hold for a moment. Grrrrrr.
Me: Even more irritated because instead of working on my backlog from the day before so I can attend to today's requests, I'm holding hands with yet another policyholder on the phone instead of actually getting work off my desk. So-and-So? I found your fax. I'll have it to you by the end of the business day.
Irritating Policyholder: Oh, thank you. This is really a last minute thing and we couldn't get the paperwork until just now and my boss really needs this by tomorrow morning...All kinds of excuses I don't really care about.
Me: Ok. Bye.
Keep in mind the normal business day ends at 5:00 pm.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Me: Back from lunch for a half hour, still behind, but now there's more work - 2:00 pm. Blah Insurance. This is Kristen.
Irritating Policyholder: Hi Kristen. This is So-and-So from Acme Inc. Are you going to be able to get us that request by the end of the business day?
Me: Glancing at the clock to make sure it's nowhere near 5:00 pm yet and thinking the policyholder is an asshole. I told you I will get it to you by the end of the business day, so I will. Furious anger building, trying desperately to grin and bear it. I haven't forgotten about you!
Irritating Policyholder: Oh, ok. I just wanted to make sure. We really need it by tomorrow morning...blah blah blah.
Me: Ok. Bye.
Please keep in mind that every time the phone rings, every single time, my eyes dart to it before the first ring is finished while I let out a low moan of protest and host an internal debate on whether to answer the thing or not. I always wind up answering it, and I regret it almost every time.
Posted by: Kristen | July 21, 2006 01:05 AM